Terms of Service

1. Services Provided

The Close Agency specializes in digital marketing, CRM automation, AI-driven lead generation, and consulting services—primarily for real estate professionals. Specific deliverables, timelines, and performance metrics will be outlined in your individual service agreement or contract.

2. Eligibility

To use our services, you must:

• Be at least 18 years old.
• Have the authority to enter into a legally binding agreement on behalf of yourself or the entity you represent.
• Comply with all applicable local laws in your country of residence or business operation.

We welcome clients from all regions and offer services globally.

3. Client Obligations

You agree to:

• Provide accurate, up-to-date, and complete information when requested.
• Maintain the confidentiality of your account credentials.
• Use our services in compliance with all applicable laws and regulations in your jurisdiction.

4. Payment & Billing

• All services are billed in U.S. Dollars (USD) unless otherwise agreed in writing.
• Retainer-based services are billed monthly, in advance.
• One-time services or custom projects may require a 50–100% upfront payment, as stated in your agreement.
• Late payments may result in paused services and a late fee of 1.5% per month (or the maximum allowed by law).
• All payments are non-refundable unless explicitly stated in writing.

5. Intellectual Property

All content, strategies, systems, software (including CloseMaster), documentation, designs, and tools developed or provided by The Close Agency remain our exclusive intellectual property, unless explicitly transferred through a signed agreement.

You are granted a non-exclusive, non-transferable license to use our proprietary tools and platforms for your internal business purposes during the term of your service agreement.

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding any proprietary information, business strategies, trade secrets, and client data shared during the engagement.

7. Performance Disclaimer

We build powerful, automated systems to deliver results — but we do not guarantee specific outcomes (such as number of leads, closed deals, or ROI), unless explicitly stated in a signed contract. All services are provided on a best-effort basis.

8. Termination & Cancellation

• Either party may terminate the agreement with 30 days’ written notice.
• Upon termination, no refunds will be issued for services already rendered.
• Access to software, systems, and proprietary materials will be revoked unless otherwise agreed.

9. Limitation of Liability

To the fullest extent permitted by law, The Close Agency shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our services.

Our total liability for any claim shall not exceed the amount you paid us in the 30 days prior to the claim.

Any disputes shall be resolved through good-faith negotiation. If unresolved, the matter will be submitted to binding arbitration in a neutral jurisdiction or online arbitration platform mutually agreed upon.

10. Changes to Terms

We may update or modify these Terms at any time. Updates will be posted on our website. Your continued use of our services after such updates constitutes acceptance of the revised Terms.

11. Contact Information

For questions or support regarding these Terms, please contact: