Terms of Service

1. Services Provided

The Close Agency specializes in digital marketing, CRM automation, AI-driven lead generation, and consulting services—primarily for real estate professionals in the United States. Specific deliverables, timelines, and performance metrics will be outlined in your individual service agreement or contract.

2. Eligibility

To use our services, you must:

• Be at least 18 years old.
• Reside in the United States or operate a business in the United States.
• Have the authority to enter into a legally binding agreement on behalf of yourself or the entity you represent.

3. Client Obligations

You agree to:

• Provide accurate, up-to-date, and complete information when requested.
• Maintain the confidentiality of your account access credentials.
• Use our services in compliance with all applicable local, state, and federal laws.

4. Payment & Billing

• All services are billed in U.S. Dollars (USD).
• Retainer-based services are billed monthly, due in advance.
• One-time services or custom projects require a 50–100% upfront payment unless otherwise stated in writing.
• Late payments may result in paused services and incur a late fee of 1.5% per month (or the maximum allowed by law).
• All fees are non-refundable unless stated otherwise in a specific service agreement.

5. Intellectual Property

All content, strategies, software (including CloseMaster), documentation, designs, and tools developed or provided by The Close Agency remain our sole intellectual property unless explicitly transferred through a signed agreement.

You are granted a limited, non-transferable, non-exclusive license to use our proprietary tools and software for your internal business purposes during the term of the service agreement.

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding all proprietary information, business strategies, trade secrets, and client data shared during the engagement.

7. Performance Disclaimer

While we strive to deliver high-performing systems and results, we make no guarantees regarding specific performance outcomes (e.g., number of leads, closed deals, or ROI), unless explicitly stated in a written agreement. All services are provided on a best-effort basis.

8. Termination & Cancellation

• Either party may terminate the agreement with 30 days' written notice.
• In the event of termination, no refunds will be issued for work already performed or services rendered.
• Upon termination, all access to software, systems, and proprietary materials will be revoked unless otherwise agreed.

9. Limitation of Liability

To the maximum extent permitted by law, The Close Agency shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the use of our services. Our total liability shall not exceed the total amount paid by you to us in the 30 days preceding the event giving rise to the claim.

Any disputes shall be resolved through good faith negotiations. If no resolution is reached, the matter shall be submitted to binding arbitration in [Insert County and State], under the rules of the American Arbitration Association (AAA). Judgment on the award rendered by the arbitrator may be entered in any court with jurisdiction.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on our website, and your continued use of the services following such changes constitutes acceptance of the updated Terms.

11. Contact Information

For questions regarding these Terms, contact us at: